FAQs
What you need to know
Are you taking on new clients?
I am pleased to announce that I am accepting new clients. Please be aware that I am still in high demand and so availability is restricted. Contact me to enquire/book.
Please look at the FAQ "What to I need to prepare for my appointment?" to see what you need to do when you come to your appointment.
How do I book an appointment?
The best way is to call me on 07981 320498. Texts can also be sent to this number.
Online booking is also available. Please be aware there are two options for booking: existing clients and new clients. Please be sure to select the right option for you!
What are the terms and conditions of booking?
All clients booking with Hullistic are required to confirm their appointment with a credit or debit card.
No money will be taken at the time of booking, but there will be an automatic charge of 30% of the appointment value in cases of late cancellations (i.e. 48 hours or less) and 50 % for clients who fail to attend their appointments. Click here to view the terms and conditions ("The Small Print").
I have an allergy, or specific requirements, what do I do?
If you have an allergy or specific requirements (e.g. adaptations needed due to mobility issues), please contact me on 07981 320498 prior to your appointment to discuss.
Do you treat patients with health problems?
The short answer is yes, but it depends on what health problem(s) you have. The best thing you can do if you are unsure is to contact me on 07981 320498 to discuss.
I do ask some health questions during the initial appointment to assess your suitability for treatment, and/or if any adjustments need to be made.
If you have fail to disclose health information you know would have meant you were unsuitable for treatment, your treatment session will be terminated immediately and you will be required to pay the full cost of the treatment booked.
Please note that although Hullistic is situated the ground floor of the Business Centre, it is best to contact me directly on 07981 320498 to discuss any accessibility needs prior to booking.
I'm ill, what do I do?
If you're ill and due a treatment, please contact me ASAP on 07981 320498 to discuss your illness and change your appointment as appropriate.
COVID AND OTHER RESPIRATORY ILLNESSES:
The symptoms of normal coughs, colds, sore throats etc cannot be fully distinguished from coronavirus. Therefore, I have to treat clients who have any infectious respiratory illness as if they may have coronavirus for the time being.
This means, if you AND/OR anyone in your household have any infectious respiratory illness the day of, or in the week leading up to your appointment, NO MATTER HOW MILD, you must contact Hullistic for advice regarding your suitability for treatment.
STOMACH BUGS
Clients suffering from diarrhoea, or vomiting ("tummy bug") cannot be treated until they have been clear of any symptoms for a minimum of 48 hours.
Any other illnesses, or health queries, please contact me to discuss on an individual basis. Failure to do so before your appointment will result in full payment being required, if I find that you are unsuitable for treatment.
What if I need to change or cancel my appointment?
If you need to change or cancel your appointment, please call or text me on 07981 320498.
Please give an absolute minimum of 48 hours notice, as a courtesy to myself and other clients. Failure to give 48 hours notice may result in you being required to pay a minimum 30% of the treatment cost.
If you are at all unsure if you can keep your appointment please contact me ASAP to discuss, I am always happy to help!
What do I need to do to prepare for my appointment?
The good news is, not much!
However, due to COVID-19 you are required to bring:
A face mask/cover. The use of face maskes is still very strongly encouraged. This is to protect myself as a therapist, plus other users of my services and their family/friends. If you forget to bring one, I will give you a disposable face covering.
Your own drink. Regretfully due to the ongoing situation I am not able to offer any drinks
A hair clip or elastic if your hair is shoulder length or longer.
Massages: I have everything needed for your treatment. All you need to do is make sure you are clean and have underwear on. No underwear will mean no treatment. If you are found to be without underwear, your session will be cancelled and the full cost of your treatment will be charged to you.
Guided Meditation: no additional equipment is needed. However, audio recordings made be made of sessions - with your consent. This is to ensure you get the most out of your session(s).
Rahanni: As this treatment only requires you to be laid on the massage table fully clothed, there are no special requirements.
Parking is free on site.
What will my first session be like?
You will receive a full consultation at your first appointment. During this consultation I will be asking questions about your health and lifestyle, as it helps me design the best treatment plan for you.
During your session:
Massages: you will be asked to undress to your underwear (depending on the area to be treated). Towels/sheets are used to ensure your privacy at all times. The treatment given will be tailored to your requirements.
For Guided Meditation and Rahanni sessions, I recommend you wear comfortable clothing, preferably in layers. It's quite common to feel chilly after a treatment session.
At the end of any session there will be time for feedback and aftercare advice.
Do I have to have music or not talk during my treatment?
There will be relaxing music available for your treatment, as soothing music does help most people to get the most out of their treatment session. However, if you really do not want music, this can be arranged.
As for talking during your treatment:
Massages - I don't mind if you do and don't take offence if you don't. Whatever works for you.
Guided Meditation - unless it is an interactive meditation it is not advisable to talk during these sessions.
Rahanni - to get the most out of your session it is recommended that you do not talk during treatment.
However, if at any time during any session you feel uncomfortable, (physically or emotionally) please tell me ASAP, so I can make suitable adjustments to your treatments.
How can I pay for my treatment?
You can pay using the credit/debit card you used to confirm and hold the appointment and this will be done using the Fresha software. Alternatively you can opt to or with cash. Contactless payment is available where appropriate.
Receipts can be sent using text or email at your request.
Do you sell Gift Vouchers/Certificates?
Yes!
Gift Certificates are available to purchase directly from me during your appointment, or by contacting me on 07981 320498.
Gift Certificates can be made out for a set treatment, or for a monetary value.
Terms and conditions do apply and the Gift Certificates are valid for 6 months from purchase.
What if I have a query not in the FAQ?
Any questions can be made via phone or text on 07981 320498. You can also use the Messenger service on my Facebook page (link to Facebook is at the bottom of the page), or the contact page on this website.
Please note that any messages or calls made outside of opening hours will be dealt with the next working day.